Your responsibilities
We, along with our client, are looking for a Customer Service Representative fluent in English/Czech and Slovak. Our client is known for more than...
We, along with our client, are looking for a Customer Service Representative fluent in English/Czech and Slovak. Our client is known for more than just the delivery of fuel and energy. As a leading player in the energy industry, they are constantly working towards creating a sustainable future. Liquid oils arrive at the port of Antwerp and undergo treatments and chemical reactions. Our client has 1200 units and over 400 active formulations; it is one of the most complex blending plants for the production of Marine Oils, Automotive Oils, etc.
If this appeals to you or you are interested in joining this team and working in a challenging international environment, quickly read the vacancy, email us your CV, and call 033692745.
Our client has 1200 units and over 400 active formulations; it is one of the most complex blending plants for the production of Marine Oils, Automotive Oils, etc. These are delivered by inland and sea vessels, and the finished products leave the plant in packaged goods.
A glimpse into your duties as a Customer Service Representative:
- You're responsible for handling and following up on (complex) customer inquiries via phone, email, and systems, including addressing more complex 2nd line issues from international logistics partners.
- You verify if the customer stays within their credit limit; if not, you're responsible for taking the required action in consultation with internal stakeholders and the customer.
- You serve as the point of contact for internal and external customers of the Global Cards Business (GCB), providing answers to inquiries and solutions to problems.
- You're accountable for registering, responding to, and resolving questions, problems, complaints, and requests.
- Due to your knowledge of the local language and culture, you may be called upon to assist with translations.
- Throughout the process, you investigate how to enhance service delivery and act on regular feedback from the customer.
- You provide proactive support to customers and sales when there are outstanding payments to minimize credit risk, working closely with the administrative team.
Qualifications
The person we proudly introduce to the client can be found in the following profile:
- You speak fluent Czech and Slovak, and you can apply English both...
The person we proudly introduce to the client can be found in the following profile:
- You speak fluent Czech and Slovak, and you can apply English both orally and in writing; any additional Western or Eastern European languages are an asset.
- You already have experience in Customer Service or similar sectors.
- You are both communicative and administratively strong, adept at applying this in customer interactions.
- You are familiar with financial processes and can think and work strongly in problem-solving.
- You can collaborate well in a team and can be flexible when necessary.
- You are adept at multitasking and perform well under a certain amount of pressure.
Development and growth
What we offer you:
- You will be part of a multicultural and dynamic environment where ample development opportunities are provided.
- A very attractive...
What we offer you:
- You will be part of a multicultural and dynamic environment where ample development opportunities are provided.
- A very attractive salary with fringe benefits such as meal vouchers, hospitalization and pension insurance, and more.
- Besides hard work, we value the balance between private and work life, so relaxation is also encouraged.
- A commuting allowance is provided.
- You will receive a minimum of 40 vacation days.
- You will receive an attractive expense reimbursement (after 6 months of employment).
- Remote work is also an option.
Diversity and inclusion are important to us. Our job vacancies are open to everyone, regardless of age, gender, or background. Together, we will look for the ideal job match.