Over deze job
Together with one of our customers, in Tessenderlo, we are offering a challenging Customer Service Officer position. Are you the point of contact for...
Together with one of our customers, in Tessenderlo, we are offering a challenging Customer Service Officer position. Are you the point of contact for our customer that we are looking for?
We would like to see your resume appear via Hasselt.Office@itzujobs.eu
Jouw verantwoordelijkheden
- Maximize customer satisfaction in line with the contractual arrangements by focusing on coordination and administration of the order process
- Ensure...
- Maximize customer satisfaction in line with the contractual arrangements by focusing on coordination and administration of the order process
- Ensure follow-up of all aspects related to the handling of orders placed by customers, be responsive and demonstrate a sense of urgency when required
- Align with both internal stakeholders, such as operational team leaders and managers, and external stakeholders, to provide the best possible customer service
- Inform the customer at all times about the progress of our service
- Ensure the correct and timely invoicing for our services
- Complaint handling: register, coordinate actions needed to resolve the issue, communicate about solutions with customers
- Participate in initiatives on continuous improvement
Kwalificaties
- You have a Bachelor’s degree in logistics or equal level by experience
- You have at least 1 year of experience in a customer service role or a logistic-...
- You have a Bachelor’s degree in logistics or equal level by experience
- You have at least 1 year of experience in a customer service role or a logistic- administrative position
- You have a solid understanding of the basics of logistics / warehouse processes such as inbound, outbound, stock etc.
- You are a born communicator, towards customers, external partners and suppliers
- Your IT and IS skills: basic MS Excel, experience with WMS is an asset
- Your language skills: professional level of English and Dutch, speaking and writing, other languages are an asset
- You like a healthy level of stress in your job and you have strong organizational skills
Ontwikkeling en groei
- We offer a permanent position
- You will be working in a very international environment with motivated and committed colleagues
Job functie
Customer Service MedewerkerLocatie
3980 TessenderloSector
LogistiekStatuut
BediendeWerktijden
FulltimeContract type
Vaste indienstname na interim
Gepubliceerd door Sofie Jacobs op 24/01/2023
Solliciteer nu
De volgende stap in je carrière bespreken?
Sofie
Jacobs
Office Manager
Hasselt Office
Ilgatlaan 15
3500Hasselt
België